User experience saves money

July 28, 2014 | Strategy

Gerry :
If you’ve got a project and you’re running over budget or times are tight you can always look at something like user experience and say well let’s cut that out. I mean it’s a cost, right?

Catherine :
It was a cost but I think it created savings on the other end. I mean I think we ended up with something that’s not going to have to go back multiple times and be tweaked and adjusted and fixed. I think by the time the project is done it’s going to have something really usable as opposed to something that will just get us by, that will deliver the service.

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